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Legal Area > Terms & Conditions
Terms & Conditions
This website ("Site") is owned and operated by Doerkind Trading Co LLC. ("DOERKIND").
By accessing and using this Site, every user ("User") agrees to comply with the terms and conditions outlined herein. If visitors do not agree with these terms and conditions, they should promptly exit the Site. Doerkind reserves the right to alter, append, or remove any portion of these terms and conditions at any time without prior notice. Any changes to these terms and conditions will take immediate effect upon being posted on this Site and will govern all subsequent activities on the Site. Your continued use of this Site signifies your acceptance of any such modifications.
This Site showcases and promotes the sale of products branded under the registered trademark "DOERKIND" ("Products"). These Terms and Conditions outline the rights, responsibilities, and obligations of the seller ("Seller") and customers (“Customer/s") regarding the sale of Products and the proper handling of any orders placed on this Site ("Order").
The Site offers various features to facilitate the sale of Products and empower users to make well-informed purchasing decisions. These features include the ability for users to:
- Complete online purchases of Products;
- Register on the Site and create a personal account to access dedicated areas and content;
- Subscribe to mailing lists to receive newsletters regarding Products and Site initiatives;
- Participate in promotional activities;
- Engage in other activities in strict accordance with the Site’s policies.
Users are obligated to:
- Provide accurate and truthful personal information during registration on the Site and/or when placing orders;
- Ensure that their personal information stored on the Site is regularly updated;
Subscribe to mailing lists to receive newsletters regarding Products and Site initiatives; - Familiarize themselves with the Privacy Policy;
- Safely store their credentials for accessing the “Your Account” area.
Every user must adhere to these Terms and Conditions, the Privacy Policy, the Cookie Policy, and all relevant laws and regulations. DOERKIND reserves the right to suspend or terminate a user's access to the Site without prior notice if it is determined that the user has violated these Terms and Conditions or if suspension or termination is deemed necessary for security reasons
All trademarks, trade names, brands, logos, images, text, product names, designs, and other content showcased on this Site, along with the copyrights, trade dress, and other intellectual property contained in such materials (collectively referred to as "Contents"), are the exclusive property of DOERKIND, and its licensors. Unless explicitly stated otherwise, these Terms and Conditions do not grant Users, Customers, or third parties any right or authority to utilize any Contents featured on the Site.
The Products available for purchase on this Site are not intended for resale. No User or third party is permitted to alter, copy, publish, or otherwise exploit any Contents found on the Site without the prior written consent of DOERKIND.
This Site may incorporate, utilize, or showcase content generated by third parties, information from public sources, and/or links to other websites or web pages managed by third parties, collectively referred to as "Third Party Content." Users acknowledge and agree that DOERKIND assumes no responsibility for any information, content, products, services, or other materials on any third-party website or platform. Links to third-party sites do not constitute an endorsement or approval of any Third Party Content by DOERKIND.
DOERKIND does not exercise control or monitoring over any Third Party Content, disclaims responsibility for its accuracy, security, or reliability, and cannot guarantee that such content is free from malfunctions, viruses, or other features that may damage users' data and/or property. DOERKIND explicitly disclaims any liability to the User for any loss or damages incurred as a result of or related to the User's access, use, or reliance on any Third Party Content.
All information pertaining to the Products featured on this Site is provided solely for descriptive or promotional purposes, referred to as "Product information." While DOERKIND is deeply committed to maintaining the accuracy and currency of Product information, it disclaims any responsibility for the correctness, completeness, accuracy, or timeliness of such information. This includes, but is not limited to, descriptions of Products, services, prices, and indications of availability.
The appearance and colors presented on the Site are contingent upon the User's device settings. DOERKIND cannot guarantee that the colors of the images will be accurately displayed on the User's device. This Site reserves the right to temporarily or permanently modify or remove certain Products and/or services or alter Product prices without providing prior notice to Users regarding the implementation of these changes.
Customers, defined as natural persons eligible to enter into and fulfill binding agreements in accordance with applicable laws or, when necessary, with parental (or guardian) consent, for purposes outside their trade, business, or profession, have the privilege of placing orders for products on this Site ("Order"). Prior to completing any Order, Customers are required to thoroughly review these Terms and Conditions. By proceeding with an Order on this Site, Customers express their agreement with these Terms and Conditions.
During the Order process, Customers are obligated to provide all the necessary personal information as stipulated by the Site. This includes, but is not limited to, their first name, surname, birth date, email address, billing details, and delivery address. All provided information must be accurate, truthful, and current. Customers are expressly prohibited from making purchases under someone else's identity unless they have explicit authorization from the identity holder.
Before completing an Order, each Customer is required to:
a) Review the purchase details provided in the Order summary;
b) Electronically submit the Order to the Site by clicking the relevant button.
c) By submitting the order, the customer acknowledges acceptance of these Terms and Conditions.
Upon receipt of an Order, the Seller will promptly send an email confirmation to the Customer ("Order Receipt Confirmation"). The Order Receipt Confirmation serves as an acknowledgment of Order receipt but does not constitute acceptance of the Order by the Seller. Customers must carefully review all information pertaining to their Order in the Order Receipt Confirmation, including details about the Products, delivery address, and personal information. If any information is found to be incorrect, Customers should promptly notify the Seller contacting Customer Care.
Customers are advised to retain an electronic copy of the Order Receipt Confirmation and refer to the unique identifying number of the Order included in the confirmation when communicating with DOERKIND customer service ("Customer Service").
All Orders are subject to stock availability and acceptance by the Seller. In cases where only some of the ordered Products are available, the Seller will contact the Customer via email to ascertain their preference for fulfilling a partial Order, a full Order in multiple shipments, or cancellation of the Order.
An Order is considered accepted, and the contract for the sale of Products between the Seller and the Customer is formed only when the Seller dispatches the Products and issues the Order Invoice to the Customer. Until then, the Seller reserves the right to refuse any Order at its sole discretion, including circumstances such as the Customer not meeting eligibility-to-purchase requirements, restricted or impossible shipment to the provided delivery address, or unavailability of the Product.
The Seller cannot be held liable for withdrawing any Product from the Site after Order submission or refusing to accept any Order. It may also occur inadvertently that the Site displays available Products that are, in reality, unavailable at that moment. The Seller aims to promptly notify Users of any Order refusals.
Customers have the option to make payments ("Payments") for the Purchase price using major credit and debit cards, collectively referred to as "Payment methods." Upon acceptance of the Order, the Seller will debit the Purchase price from the Customer through the chosen Payment method. However, preliminary security checks may be conducted to prevent insolvency or fraud, and a deposit may be held to ensure that the credit, debit card, or payment system used by the Customer has sufficient funds for the Payment.
The Seller does not directly handle any credit/debit card details or other financial information of the Customer. Instead, a primary payment gateway ("Payment gateway") is employed to authorize Payments. The Payment gateway employs encryption to secure sensitive information, ensuring a secure transaction process between the Customer and this Site, as well as between this Site and the payment processor. It is important to note that the Seller cannot be held responsible for any errors, negligence, or misconduct related to how the Payment gateway manages the financial transaction associated with the purchase of Products on this Site.
Additionally, this Site utilizes Secure Sockets Layer (SSL) technology to enhance the overall security of any product purchase.
Orders are dispatched via courier service to specified countries.
Customers can monitor the shipping progress of their orders using the unique tracking reference number provided in the confirmation email upon shipment. Unless explicitly mentioned otherwise, all shipping charges for an order will be billed in full to the customer ("Shipping charges"). The shipping charge amount is calculated and displayed in the Order summary during checkout.
While the Seller is committed to ensuring the efficiency and smooth completion of each order, any estimated delivery time indicated in the Order summary is intended as a guideline only and begins from the date of dispatch.
The Seller cannot be held responsible for delays in delivery not attributable to negligence, including but not limited to force majeure, customs clearance processes, strikes, natural disasters, factors related to courier service supply, or any circumstances beyond the Seller's control.
Customers are advised to be available to receive the products promptly. The courier will make multiple delivery attempts, excluding weekends and holidays. If the final delivery attempt is unsuccessful, resulting from the courier's inability to leave the package, the courier will return the package to the Seller. In such cases, Customers are encouraged to promptly contact the Seller for further instructions via the Customer Care. Selecting a different country for delivery may result in changes to prices, general terms, and item availability
All prices for Products, shipping charges, and additional costs (collectively referred to as the "Purchase price") featured on the Site are presented in the currency specified during the checkout process. The complete Purchase price will be prominently displayed in the Order summary at checkout, the Order receipt confirmation, and the Order Invoice post-purchase.
In the event of any errors or inaccuracies in the Product prices published on this Site, the Seller reserves the right to adjust the corresponding Purchase prices at any time. Incorrect prices are not binding for either the Seller or the Customer, even after the Customer has received an Order receipt confirmation. The Seller is not obligated to accept or fulfill any Orders for Products listed at an incorrect price and retains the right to reject or cancel the Order before the Customer receives the Order Invoice.
For worldwide deliveries, customs duties, sales taxes, and/or import VAT may be applicable, collectively referred to as "Local charges and taxes." When Orders are shipped to countries where shipping is available, the displayed Product prices will not include these Local charges and taxes. In such cases, the Customer is responsible for separately settling all Local charges and taxes imposed by the destination countries upon receiving the Order. Customers are encouraged to seek information from local customs offices or advisors regarding the potential application of Local charges and taxes to their Order.
During marketing campaigns, the Seller may distribute vouchers and discount codes for use on this Site. It is important to note that refunds are not applicable for vouchers and discount codes.
The Seller assures the Customer that the Products are free from defects or flaws and align with the Product description provided on this Site. Due to technological constraints, the Seller cannot guarantee the exact accuracy of color displays on monitors. Minor variations between the Product description on the Site and the actual Product features are not considered grounds for non-conformity under these Terms and Conditions.
Customers are urged to carefully inspect parcels before confirming the completed delivery. If a parcel appears damaged or incomplete, Customers are encouraged to sign the delivery by noting the observed damage or claim and promptly contacting Customer service using the online form in the Customer Care section.
In the rare event of a defective, flawed, or non-conforming Product, Customers have the right to request free repair or replacement within a reasonable period and without significant inconvenience. If repair or replacement is impractical or disproportionate, or if the Seller fails to remedy the issue within a reasonable period or without major inconvenience, Customers may request a total or partial refund of the Purchase price.
To initiate a claim for a defective, flawed, or non-conforming Product and arrange for its return, Customers should contact Customer Service to agree on the return process. Customers must promptly inform the Seller of any discovered defects.
In the event of a defective, flawed, or non-conforming Product, Customer remedies are limited to those outlined in these Terms and Conditions. Under no circumstances shall the Seller be liable for claims for any damages, whether direct, immediate, foreseeable, incidental, consequential, or special, or for any expenses incurred due to the use or misuse, sale, or not follow the care instructions on the Product labels or fabrication of Products that do not conform to the Order or Product description on this Site. These Terms and Conditions do not affect local statutory rights.
Customers have the option to exchange a product for an item of a different color and size, subject to availability in stock, or to cancel the order within 14 days from the date of product delivery without providing any explanation. In the event of order cancellation, the seller will promptly refund the customer the full purchase price upon receiving the returned products. Refunds will be processed using the same payment method initially used by the customer for the order.
To initiate a product exchange or order cancellation, customers must request a Returns Merchandise Authorization ("R.M.A") from the seller. Registered customers can activate the returns procedure in the "Order" section of the "Your Account" area on the site, while unregistered customers can do so by following the specific procedure in the “Return Form" section on the site's main menu. For detailed information on the return procedure, customers can refer to the Exchange & Return.
All returned products must have intact security tags and labels, include the original packaging and accessories (case, hangers, garment covers, tags, boxes, etc.), show no signs of use, scratches, or alteration, and be returned in the same condition as shipped and nicely folded.
The seller provides customers with a complimentary return service free of shipping charges. To utilize this service, customers need to complete the electronic return request, providing the pickup address, pickup date, contact details, and attaching the specific return shipping label supplied by the seller.Customers must return products within 7 days after receiving the R.M.A. Any method of returning products outside of the complimentary return service will be at the customer's expense. Customers using alternative return methods acknowledge and agree to be liable for any loss or damage to the products during the return process.
Customers are encouraged to dispatch products for return from the same country where the products were initially delivered. If this is not possible, customers should contact the seller through the "Contact Us" section to explore alternative return solutions. The seller reserves the right to refuse further orders from a customer with multiple returns on previous purchases.
DOERKIND cannot assure in any manner that the website, including its content, services, and features, will operate without interruption, that any identified defects will be rectified, or that the user's use of the website will yield specific results. The website and its content are presented in their current state and are provided "as is."
If any product is defective, flawed, or does not conform to the order or the product description on this site, customer remedies are limited to those outlined in these terms and conditions. Under no circumstances shall the seller be held liable for claims of damages, whether direct, immediate, foreseeable, incidental, consequential, or special, or for any expenses incurred due to the use or misuse, sale, or fabrication of products that do not conform to the order or the product description on this site. These terms and conditions do not affect local statutory rights.
To the extent permitted by applicable laws, DOERKIND is not liable in any case to users, customers, or any third party for any loss or damage arising from the use of this site and/or its contents, or any information contained in the site or related to the products. DOERKIND assumes no responsibility or liability for any direct or indirect damages, irrespective of the cause, origin, nature, and consequences, including, without limitation, costs incurred or any other loss of intangible assets resulting from the use of the website or inability to use it, or from reliance on the information provided, directly or indirectly, on the site. The seller is not liable for withdrawing any product from the site after an order or for refusing to accept any order.
DOERKIND cannot be held liable for any responsibility arising from the sale of products, whether direct or indirect, in cases where the company does not act as the seller of the concerned products. Any statutory liability remains unaffected.
The user acknowledges and agrees to hold DOERKIND harmless from any legal action, claims by third parties, and associated damages and expenses, including legal expenses. This pertains to any legal proceedings or claims arising from, or connected to, the user's irregular or unlawful use of the site and/or its contents, or such use by individuals under their protection or direction.
All enquiries, including those concerning Orders, should be submitted to the contact form available in the Customer Care section of the Site menu.
In these Terms and Conditions, singular words encompass the plural, and plural words encompass the singular. No waiver by DOERKIND of any breach of these Terms and Conditions shall be considered a waiver of any prior or subsequent breach. The invalidity or un-enforceability of one or more provisions of these Terms and Conditions shall not impact the validity of any other provision. If feasible, any unenforceable provision in this Agreement will be interpreted to align with the original intention of the Parties. Unauthorized reproduction, even in part, of these Terms and Conditions is strictly prohibited.